Already a customer? Let us fix it from here.
Our technicians can connect to your computer and solve most software, app and network problems without a service call. You approve the connection, you watch every step, and you can end it at any time.
On a Mac, or installing the host version for a computer we service regularly? See all download options. Calling first is best - it confirms your service record and puts a technician on standby before you download anything.
Start with the Windows download.
Most of our customers are on Windows. Download that file, open it, and read us the code on screen. On a Mac - or installing the host version for a computer we service regularly - pick that card instead.
Windows support
Attended - one-time help
Runs only while the session is open and stops when you close it. Best for a single fix.
Download for WindowsRemotePCAttended.exe
Windows host
Host - ongoing support
Installs once so we can reconnect to a computer we service regularly, without a new code each time.
DownloadRemotePCHost.exe
macOS support
Attended - one-time help
Open the disk image and run the app. It runs only while the session is open.
DownloadRemotePCAttended.dmg
Four steps, usually about ten minutes.
- 01
Call or message us first
Reach us at (215) 939-0728 or reply to the thread you already have with us. Tell us what the computer is doing so the right technician connects.
- 02
Download the support app
Use the download button on this page. It runs as a single session - nothing is permanently installed on your computer.
- 03
Read us the session code
The app shows a short ID and password. Read them to your technician over the phone, never by text or email.
- 04
Close the window when we are done
Closing the app ends the session for good. If the issue returns, we start fresh with a new code.
No session code yet? Call (215) 939-0728 and we will walk you through it.
Most software problems never need a visit.
If the issue lives in software, an app or a network setting, we can usually solve it in one remote session - including on systems we originally installed.
- Security camera, NVR and DVR settings
- Access control and door software
- Smart home app and device pairing
- Wi-Fi, router and network troubleshooting
- Computer tune-ups, updates and malware cleanup
- Getting a new device onto your existing system
Your screen. Your control.
Remote access is only useful if it is safe. Here is exactly how a NolimiTech session works.
- The connection starts only after you approve it on your own screen.
- You can watch everything we do - your screen stays visible the whole time.
- We never ask for your session password in advance. Read it to us live, on the phone.
- You can disconnect at any moment by closing the app.
- The app does not stay installed and does not reconnect later on its own.
We will never call you out of the blue asking to connect.
NolimiTech only starts a remote session you requested. If someone claiming to be us asks to access your computer, hang up and call (215) 939-0728 to confirm before doing anything. Download the support app only from this page, and never give a session code to anyone you did not call.
Not sure it can be fixed remotely?
Tell us what the device or computer is doing. We will say straight away whether it is a remote fix or a visit.